This Just In! DirecTV has recently been ranked. “Highest in Customer Satisfaction Among Satellite/Cable TV Subscribers” in three out of the four regions of the continental United States. Ok, well maybe it’s not that exciting to the average person, however this is a pretty big accomplishment for DirecTV. J.D. Power and Associates does a yearly customer satisfaction survey which consists of the entire continental United States. They break it up into 4 main regions, DirecTV ranked number 1 in customer satisfaction in 3 out of the 4.
From the Press Release:
EL SEGUNDO, Calif., Aug. 15, 2007 – DIRECTV has been ranked “Highest in Customer Satisfaction Among Satellite/Cable TV Subscribers” in the Southern, Western and Eastern regions of the United States, according to the J.D. Power and Associates 2007 Residential Cable/Satellite TV Customer Satisfaction StudySM. The three regions where DIRECTV ranked highest encompass 43 of the 48 contiguous states.
DIRECTV has received the highest ranking three previous times in J.D. Power and Associates’ national customer satisfaction studies, and earlier this year received the highest score for customer satisfaction among satellite and cable TV companies rated by the American Customer Satisfaction Index (ACSI) for the seventh consecutive year. DIRECTV offers support for customers through a variety of vehicles, including 1-800-DIRECTV, DIRECTV.com and the Interactive Customer Support Channel on channel 114.
J.D. Power and Associates recognizes the highest-ranked companies in each of the four regions in the United States – East, South, North Central and West – rather than naming a single company as the #1 Cable/Satellite provider in the nation.”
We recommended both DirecTV and DISH Network, and have always had a great experience with both. We also recommend you read our reviews on each provider before choosing one, because both DirecTV and DISH Network have advantages. This survey was based off of the results from 17,033 households that participated in the survey.
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